{"id":4652,"date":"2024-07-30T09:06:12","date_gmt":"2024-07-30T07:06:12","guid":{"rendered":"https:\/\/www.ioho.com\/servizi-e-commerce\/customer-service\/"},"modified":"2024-08-06T15:47:06","modified_gmt":"2024-08-06T13:47:06","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.ioho.com\/en\/servizi-e-commerce\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Customer service\u00a0multilingua<\/h2>\n\n<h2 class=\"wp-block-heading\"><\/h2>\n\n<p>Il customer service\u00a0\u00e8 una delle attivit\u00e0 strategiche dell&#8217;e-commerce. E&#8217; necessario definire quali\u00a0canali di \u00a0comunicazione utilizzare per comunicare con i clienti: telefono, email, chat, facebook, twitter, whatsapp, le lingue da utilizzare, gli orari e i livelli di servizio.<\/p>\n\n<p>Il customer service deve poter accedere a tutte le informazioni relative ai prodotti, alle offerte in corso e soprattutto a ordini dei clienti e spedizioni.<\/p>\n\n<p>IOHO Srl fornisce ai clienti in service un servizio clienti multicanale e multilingua, sia direttamente che tramite partner internazionali in grado di coprire ogni tipo di esigenza di lingua, livello di servizio e fuso orario.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"640\" height=\"480\" src=\"https:\/\/www.ioho.com\/wp-content\/uploads\/2024\/07\/servizio-clienti-multilingua-maschera.png\" alt=\"\" class=\"wp-image-4434\" srcset=\"https:\/\/www.ioho.com\/wp-content\/uploads\/2024\/07\/servizio-clienti-multilingua-maschera.png 640w, https:\/\/www.ioho.com\/wp-content\/uploads\/2024\/07\/servizio-clienti-multilingua-maschera-300x225.png 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/figure>\n\n<p><\/p>\n\n<h2 class=\"wp-block-heading\">Software di Helpdesk e CRM<\/h2>\n\n<p>Il customer service dell&#8217;e-commerce \u00e8 un&#8217;attivit\u00e0 particolarmente complessa in particolare per il crescente ricorso alla multicanalit\u00e0. I clienti utilizzano canali differenti per comunicare con l&#8217;azienda, non solo i classici email e telefono, ma anche chat, facebook, twitter.<\/p>\n\n<p>IOHO Srl \u00e8 partner di Freshdesk, la piattaforma di helpdesk e CRM, integrata con Magento, che permette di gestire in modo centralizzato e controllato tutti i canali di contatto con i clienti.<\/p>\n\n<p>Con Freshdesk l&#8217;azienda pu\u00f2 controllare il raggiungimento dei livelli di servizio e il rendimento di ogni operatore di customer service.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"640\" height=\"480\" src=\"https:\/\/www.ioho.com\/wp-content\/uploads\/2024\/07\/helpdesk-crm-maschera.png\" alt=\"\" class=\"wp-image-4108\" srcset=\"https:\/\/www.ioho.com\/wp-content\/uploads\/2024\/07\/helpdesk-crm-maschera.png 640w, https:\/\/www.ioho.com\/wp-content\/uploads\/2024\/07\/helpdesk-crm-maschera-300x225.png 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Customer service\u00a0multilingua Il customer service\u00a0\u00e8 una delle attivit\u00e0 strategiche dell&#8217;e-commerce. E&#8217; necessario definire quali\u00a0canali di \u00a0comunicazione utilizzare per comunicare con i clienti: telefono, email, chat, facebook, twitter, whatsapp, le lingue da utilizzare, gli orari e i livelli di servizio. Il customer service deve poter accedere a tutte le informazioni relative ai prodotti, alle offerte in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4646,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-4652","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service E-Commerce - Tunda.com \/ IOHO Srl partner Magento<\/title>\n<meta name=\"description\" content=\"Tunda \/ IOHO Srl partner Magento fornisce soluzioni di CRM e Helpdesk basate su Freshdesk e integrate con Magento e servizi di Customer Service e-commerce multilingue\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ioho.com\/en\/servizi-e-commerce\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service E-Commerce - 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